Returns and Refunds

We do not accept returns or exchanges on any of our products unless the item(s) are found to be defective or have been sent to you incorrectly. Avsars team personally examine all orders for any defects, colour runs, craft work prior to despatch. An approval label will be will be tagged on each garment to verify this. All tags must remain attached to the garment(s) and will not be accepted for return without.

As you can appreciate items such as earrings, necklace sets are excluded from returns due to hygiene reasons unless found to be faulty, defective or incorrect.

How to return an item if needed

In order to return an item, you must call us on our no. 0845 4961481 within 12hrs of receiving the item (photo evidence may be required). You can contact us by using our Contact Form.  Please include your order number which will be printed on the documents enclosed. Our team will then contact you with a returns number for you to include with the item.

Please note, any item sent back to us without prior contact or returns number will not be accepted and will be refused.  We will then not be liable for any courier/postage cost that you have incurred.

Our outfits are made to measure for you using the measurements that you provide. The measurements MUST be accurate to ensure that the garment(s) fits you as intended.  Avsars will not be held responsible for any errors to your custom made order due to incorrect measurements given.

We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a free rectifying service.

Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

Shipping, packaging charges or any other charges at the time of return of goods will not be borne by us unless the item(s) are to be found defective or incorrect.

If you have any queries or questions we would love to hear from you. You can contact us via phone or email.