Therefore, we suggest you place your order in sufficient time.  Lead time comm]polkences from when we confirm the order back to you by email. Another confirmation will be sent to you once we have despatched your goods

Delivery of your goods will be made by Royal Mail 1st Class Recorded Delivery. Delivery cost is calculated as a flat rate per item. This is £8 per item. Maximum Delivery charge for orders up to 10kg or up to 4 items in any one order is £15.00. Any orders that have a total weight of over 10kg will be calculated using courier rates. Please contact us for up to date tarrifs.

Returns and Refunds Policy

We do not accept returns or exchanges on any of our outfits unless the item(s) are found to be defective or have been sent to you incorrectly. This is purely because each garment is made individualy to order with your measurements in mind. Therefore it is not possible to sell this item as stock due to bespoke measurements, styling and choice.  Avsars team personally examine all orders for any defects, colour runs, craft work prior to despatch. An approval label will be will be tagged on each garment to verify this. All tags must remain attached to the garment(s) and will not be accepted for return without.

In order to return an item, you must inform us in writing within 24hrs of receiving the item. You can contact us using our Contact Form.  Please include your order number which will be printed on the documents enclosed. Our team will then contact you with a returns number for you to include with the item.

Please note, any item sent back to us without prior contact or returns number will not be accepted and will be refused.

Our outfits are made to measure for you using the measurements that you provide. The measurements MUST be accurate to ensure that the garment(s) fits you as intended.  Avsars will not be held responsible for any errors to your custom made order due to incorrect measurements given. If an item is made with style changes. i.e longer blouse, change style of skirt cut, Our designers will adapt to the request with the discretion of changing the embroidery, style, overall length or cut style to how they see fit in accordance to their experience in tailoring.

We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a free rectifying service. Once the item has been recieved we will inspect your queries against the original measurement form and any change in outfit  requested. If the item is to be found of defect, then we shall reimburse your courier costs for the return to us and rectify free of charge. This includes re shipping to you without an additional charge

We reccomend that customers who may be unsure of the quality of fabrics used, to request a sample cutting. We shall then send you a patch of the material in question so you can be sure of your purchase. Avsars will no accept returns or give refunds for an item for reasons such as dislike of material or not to expectation.

Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

We ensure you that we will do our best to resolve any issues regarding bespoke outfits and if after exhausting all options and you still require a refund. A refund will given at the discretion of the management team with a deduction of 40% off the original outfi value at time of ordering.  

Shipping, packaging charges or any other charges at the time of return of goods will not be borne by us unless the item(s) are to be found defective or incorrect.

If you have any queries or questions we would love to hear from you. You can contact us via phone or email.